Shipping and Returns

➸ Shipping

We offer shipping and order tracking on all your purchases within the United States.  We use the United States Postal Service for our shipping needs.  We offer a variety of shipping options & rates:

  • Hold for In-Store Pick Up
  • Standard Shipping (5-7 Business Days) $10.95
  • Priority Shipping (2-3 Business Days) $20.95
  • Express Shipping (1-3 Business Days) $30.95
  • Overnight Shipping $50.95


All of your items will be lovingly hand-packed in our Seattle, Washington boutique and sent out the next business day. If we run into any issues or delays, we'll be sure to give you a friendly call or email right away.

Also, gift wrapping is always complimentary! Please let us know in the order comments if you would like your order gift wrapped, and provide us with a separate shipping address (versus just your billing address) if needed.


➸ Our Online Return Policy:

    Returns and Exchanges on online purchases are accepted on merchandise within 14 days of receipt. Returned items must have not been worn, altered, or washed, and with all tags attached. We can either exchange the merchandise for other item(s) you've selected or provide you with a credit card refund. If you used a gift certificate as your form of payment, you will be reissued another gift card as these are redeemable for merchandise only.  Please note that sale merchandise is final sale and cannot be returned.

    Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange may result in an incomplete refund. The soles of footwear need to be in the same condition as when they were shipped, therefore showing no signs of wear.

    PLEASE NOTE: Shipping and handling charges are non-refundable and ShopHorseshoe.com does not assume return shipping costs on returns/exchanges. Packages that arrive COD may be denied, or the COD amount will be deducted from your return or added to your exchange order.

    Please send your return/exchange, along with a copy of your original receipt, to:

    Horseshoe
    Attn: Online Returns
    5344 Ballard Avenue NW
    Seattle, WA 98107

    Local/Seattle Customers:

    While we provide refunds for non-sale merchandise that you've purchased online (since we know you weren't here to try it on!), please note that we're occasionally unable to provide that refund in-store.  If you happen to bring your order back to us in-store, we'll be more than happy to help you select something to exchange it for, or provide you with a store credit. Otherwise, feel free to mail your return back to us. Thanks!

     

    ➸ Have questions about an order?

    Give us a shout at our toll-free order hotline: 1 (888) 515-7543

    ...or, at our local Seattle line: (206) 547-9639

    ...or, email us at info@shophorseshoe.com.


    Thanks for shopping with us ♥

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